This year we have delivered an excellent performance in a challenging environment. Consistently high levels of net new business and a step change in operating efficiency, generating £161 million of savings, have contributed to a further £100 million of profit growth and 60 basis points of margin growth.
The main drivers of the operating profit growth this year, excluding the impact of acquisitions and disposals and associates, have been:

Our consistent delivery of shareholder value is testament to the resilience and scope of our business model and to the fundamental attractions of outsourcing.

This year we delivered an excellent performance in a challenging environment, driving a step change in operating efficiency.